OnepagePractical help
Does everything look right in the editor but different online? Or does a button lead nowhere? Here are ten specific Onepage issues and sensible first checks. Choose your question and work through the steps. If the issue is more complex, a focused diagnosis is more useful than making ten changes at once.
Find your questionOnepage.io · Landing pages · CRM
- Page
- Button
- Enquiry
What is going wrong?
Ten common issues and how to check them.
Choose your question and follow the steps.
Why can I not see my changes online?
The problem
The editor shows the new text, but your published page still shows the old version.
What could be causing it
The affected page may not have been updated, or your browser may be showing a cached version.
One thing to check
Each changed subpage needs to be published or updated separately, even within the same project.
Publishing and updating
What to do
- Open the affected page, click Publish and check the displayed domain before confirming.
- If you changed several subpages, update each one individually.
- Open the correct published URL in a private browser window and compare the content.
How to check the result
The new content should appear on the live URL outside the editor as well.
Why is a section missing or different on mobile?
The problem
The page looks right on desktop, but on a phone a section is missing or its content does not fit.
What could be causing it
Sections can be shown on specific devices. Separate mobile and desktop versions need to be maintained separately.
One thing to check
A dimmed section can belong to the other device view and still be working correctly. Separate copies of text also need separate updates.
Mobile layout
What to do
- Switch to the mobile view using the screen icon in the editor and show hidden sections as well.
- Check visibility and the eye icon. Edit the mobile version and name any separate sections clearly, for example Contact mobile and Contact desktop.
- Update the page, then check the text, buttons and spacing on a real smartphone.
How to check the result
The intended content should appear in full and be easy to use on mobile.
Why does my button not scroll to the intended section?
The problem
You click the button, but the page does not scroll to your form or target section.
What could be causing it
The linked section may be hidden in the current device view.
One thing to check
A section intended for mobile will not load on desktop if hidden there. A correctly configured button can therefore still point to a section that is absent.
Buttons and jump links
What to do
- Check which section is set as the button’s scroll target and compare its name with your intended destination.
- Check that the target section is visible on the same device as the button.
- Link the appropriate device-specific section if necessary, update the page and test the jump live on desktop and phone.
How to check the result
Check the live URL on both devices. The button should take you to the visible destination outside the editor.
The form was submitted. Why is the lead missing from the CRM?
The problem
You reach the end of the form, but you cannot find the entry in the CRM.
What could be causing it
Check the handover to the CRM and whether you are looking in the right list.
One thing to check
The thank-you screen alone does not confirm a CRM entry. Check the handover at the final form step and make sure you are in the CRM for the right project.
Forms and CRM
What to do
- Open the affected form. In its final step, labelled Finish Step, check that Send leads to CRM is enabled.
- Update the page and submit a clearly named test using your own test data.
- Open the CRM for the same Onepage project. Look for the test in the overview first, then in the list assigned to the form.
How to check the result
The clearly named test entry should appear with its details in the CRM for the same project. Check the assigned list as well.
The lead is in the CRM. Why is the email or its content missing?
The problem
The new contact appears in the CRM, but the notification is missing or does not include the submitted form details.
What could be causing it
The CRM entry and notification are separate steps. The selected list and recipient also matter.
One thing to check
An email without form details needs a different check from an email that never arrived. A custom template may simply be missing the Lead Info element.
Notifications
What to do
- Open the CRM for the right project, select the list that received the lead and check its email integration. If you have no custom lists, check the overview.
- Check the recipient, template and subject. In a custom template, also check for the Lead Info element that displays the submitted details.
- Test again with your own data and check the spam folder of the intended mailbox too.
How to check the result
The new test entry should appear in the right CRM. Its notification should reach the intended mailbox and contain the expected form details.
My own domain does not show the page. What should I check?
The problem
The Onepage address works, but your own domain does not lead to the intended website.
What could be causing it
The domain assignment and DNS records may not match yet.
One thing to check
Your addresses with and without www need their own correct settings. A working address does not automatically confirm the other.
Domains and DNS
What to do
- In the correct Onepage project, open Settings → Domain settings and check whether your main domain or the intended subdomain is assigned.
- At your domain provider, use the DNS records shown in Onepage’s connection dialogue for that specific domain. Compare type, host or name and target value. Keep any existing MX and TXT records used for email.
- Check the connection status in Onepage, including SSL, then verify the publishing domain and address in the browser. DNS changes can take time to take effect.
How to check the result
Test the domain with and without www where both are configured. Check the destination and HTTPS. A working onepage.me address alone does not confirm either.
Why does my Onepage site load slowly?
The problem
The page opens, but images or content take a noticeable time to appear.
What could be causing it
Large files, videos embedded early in the page and additional code can slow it down.
One thing to check
Onepage already compresses images automatically. A large video or an early embed can still slow the page down, so check those as well.
Images and loading time
What to do
- Start with the largest images and reduce their dimensions to the size the page actually needs.
- Compress suitable copies before uploading and check how they look.
- Check any early autoplay video or heavy embed. Test a version with a poster image on a copy.
How to check the result
Compare the same live URL at the same viewport width and on a similar connection. Check image quality, video and the enquiry journey as well as the wait time.
Why can I not find my Onepage site on Google?
The problem
The website is reachable, but it does not yet appear in your Google search.
What could be causing it
Indexing may be blocked at project or page level. New pages can also take time to appear.
One thing to check
A green live test does not confirm indexing. The regular URL report shows the version Google has stored, which may be older.
Indexing
What to do
- In the project overview, open Settings → General. Check that the project-wide option to disable website indexing is off for your public site.
- Open the affected page under Settings → Basic settings as well. Enable the option to allow indexing of this page and update it.
- If you have access, check the exact published URL in Search Console’s URL Inspection tool. Read the indexing status and test the live URL if needed.
How to check the result
Note the specific indexing reason and the date of the last crawl. Removing a restriction can make the page eligible for indexing. Actual inclusion in Google still needs to be confirmed.
Where do I change an incorrect page title or description?
The problem
The SEO preview shows an unsuitable title or a description from another page.
What could be causing it
Project-wide title patterns and the settings for an individual page are separate.
One thing to check
The browser title and the title Google displays can differ. Check the published page before changing the same settings again.
SEO settings
What to do
- Open the affected page and go to Settings → SEO.
- Write an appropriate page title and a short description of the content it actually contains.
- Check the project’s title pattern, save and update the page. Open the live URL and check the browser tab title.
How to check the result
The live title and SEO preview should match the subpage. Google needs to crawl the changes again and may generate its own display title.
Why does the wrong image appear when I share a page?
The problem
You share the page, but its preview does not show an image that matches the content.
What could be causing it
The intended sharing image may not have been added or published for this subpage.
One thing to check
The large image on the page does not automatically become the sharing image. Choose a sharing image for the specific subpage.
Social media previews
What to do
- Open the relevant page and go to Settings → SEO → Sharing Image.
- Add a suitable image, save and update that page.
- Check the exact shared URL and its public preview data before replacing any other images.
How to check the result
Check the og:image entry in the public page source. It should point to the intended sharing image. Previously generated previews may still be cached.
Written by GLEB IT · Gleb Diesen. Sources checked 11–12 October 2026. Menus and features may vary by version, theme, plan or extension.
How can you help me with campaign landing pages?
Working with Hirsch Marketing, I set up Onepage for a fitness client and handled the technical build of its first campaign landing pages. If you are planning a similar page, we first clarify the goal, the content and the specific technical work. Then we discuss which parts I can take on and what else is needed.
Still stuck?
Let’s take a look.
Tell me briefly what is not working, which system you use and what you have already checked. I will see whether and how I can help.
Discuss the issue